Terms and Conditions.
See Below for Direct Mail Terms.
By Placing An Order On GFX Printing (Go4over4.com), You Agree To The Following Terms:
All prices on our web site or provided in a written quote are in Canadian Dollars. At the time of writing these terms, the current exchange rate is approximately 25% in favor of customers located in the United States of America, i.e. for every $1, Americans pay 75 cents. Please contact your bank or financial institution for further information. We do not and cannot charge your credit card in USD at the current time.
CRITICAL COLOR REPRODUCTION INFORMATION
GFX Printing (Go4over4.com) utilizes a process of printing referred to as "Gang-Run Printing" which provides affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. GFX Printing (Go4over4.com) accepts no responsibility for color variations between submitted files and the final printed piece acheived from utilizing the gang-run process. Under
NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a
custom quote. By placing an order you are agreeing to all of our terms and conditions.
Note, however, that "pleasing colors" does not mean we swap colors, eg: if you supply a bright blue color or Pantone, we do not intentionally print green or some other color. BRIGHT BLUES convert to purple if you have more than 70%-75& Magenta in your CMYK values. WE DO NOT PRESUME YOU WANT BLUE INSTEAD OF PURPLE! We convert Pantones to CMYK without prior customer consent since we cannot print Pantones. Please ensure your designer follows our guidelines as it is your responsibility for any mistakes in color, unless more than 10% shift. Up to 10% shift in color on offset presses and gang printing (100s of files on the same sheet) is considered acceptable.
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be adjusted at GFX Printing's (Go4over4.com) sole discretion.
2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.
3. Late Payments
All payments that are not received within 30 days from when the order was placed or by agreed upon date will be assessed a 0% late payment charge.
GFX Printing (Go4over4.com) reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). GFX Printing (Go4over4.com) also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. GFX Printing (Go4over4.com) is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to GFX Printing (Go4over4.com) for printing and/or publication.
5. Order Approval/Proofing
GFX Printing (Go4over4.com) has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a GFX Printing (Go4over4.com) customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that GFX Printing (Go4over4.com) will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. GFX Printing (Go4over4.com) DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. GFX Printing (Go4over4.com) will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.
GFX Printing (Go4over4.com) does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
6. Flyer Tagging
GFX Printing (Go4over4.com) reserves the right to place a tag similar to "Printed by GFX Printing (Go4over4.com)" in a small font that will not interfere with your content on the printed material unless customer states that they would prefer it not to appear when initially placing order. There may be a fee added if you elect not to have a tag placed on your flyer. Under no circumstances will GFX Printing (Go4over4.com) tag business cards or reseller accounts.
7. Current Specials
In order to receive the discounts associated with GFX Printing (Go4over4.com)'s "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. If participating in company specials or receiving discounts, you agree to be a member of our mailing list; if you are not already and you also agree to authorize GFX Printing (Go4over4.com) to tag your printed flyer (see section 4) unless you are a reseller or otherwise agreed upon.
Specials are only available to eligible customers and specials can be updated and/or cancelled at any time without notice.
Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job if it has not gone into production, regardless of what time you ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders cancelled. If applicable, we only issue a store credit in a value that does not exceed the cost of the product.
9. General Refund Policy
Under no circumstances will GFX Printing (Go4over4.com) issue refunds. We only issue store credit, if applicable to your circumstances.
10. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from GFX Printing (Go4over4.com) shall be dealt with between the customer and GFX Printing (Go4over4.com). By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
11. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.
12. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. GFX Printing (Go4over4.com) can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with GFX Printing (Go4over4.com) are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
GFX Printing (Go4over4.com)'s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. GFX Printing (Go4over4.com) warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. GFX Printing (Go4over4.com) makes no other warranty and no actions or words of GFX Printing (Go4over4.com) or its officers, employees or agents shall constitute a warranty.
14. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in GFX Printing's geographical location and shall be subject to the substantive law of Ontario, Canada. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
The customer represents that it has the legal right to produce all printed materials ordered from GFX Printing (Go4over4.com). In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against GFX Printing (Go4over4.com) based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by GFX Printing (Go4over4.com) ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold GFX Printing (Go4over4.com) harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending GFX Printing (Go4over4.com) against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing GFX Printing (Go4over4.com) for any legal fees and expenses it reasonably incurs in responding.
16. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. GFX Printing (Go4over4.com) is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until GFX Printing (Go4over4.com) can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. GFX Printing (Go4over4.com) does not archive your work for longer than it takes to produce the final product. Please save your work!
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate of $85 per hour, or a minimum of $25, whichever is greater.
18. Prepress/Hardcopy Proofs
19. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods which is typicallly 5%-8%] is to be expected. When such a variation occurs, it will be considered acceptable performance.
Note, however, that "pleasing colors" does mean we swap colors, eg: if you supply a bright blue color, we do not intentionally print green or some other color. BRIGHT BLUES do convert to purple if you have more than 70%-75& Magenta in your CMYK values. WE DO NOT PRESUME YOU WANT BLUE INSTEAD OF PURPLE!
The generally accepted trade practice is plus or minus 10%.
21. Delivery/3rd Party Shipping/Pickup
Charges for delivery of materials and supplies from the client or the client's supplier to GFX Printing (Go4over4.com) are not included in quotations unless specified. GFX Printing (Go4over4.com) is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. Orders that have delivery or shipping selected will be shipped immediately upon completion. Shipping carriers visit our plant Mon-Fri (4pm-6pm) and pickup completed orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport.
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, GFX Printing (Go4over4.com) and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that GFX Printing (Go4over4.com)'s performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from GFX Printing (Go4over4.com) shall be dealt with between the customer and GFX Printing (Go4over4.com).
23. Right to Subcontract
GFX Printing (Go4over4.com) shall have the right to assign any portion of the work required to another vendor.
24. Workmanship Guarantee
We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
- Print turnaround is based from when production begins.
- When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4x4 flyer you would select "CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4x4.
- The final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.
- The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
- The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different then original order. (unless a proof is purchased and color matching is purchased for an additional fee).
- If files are submitted and do not meet our bleed specifications, GFX Printing (Go4over4.com) reserves the right to add a border to the artwork.
- If files are submitted in RGB mode, you are authorizing GFX Printing (Go4over4.com) to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.
- We will NOT accept files that are emailed. All orders MUST be placed through the website.
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint. Supplying new files is a new order and your credit card will be charged accordingly, including shipping and taxes, if applicable: no exceptions.
26. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 23., sub category a. for more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At GFX Printing (Go4over4.com)'s discretion, if a job does ship by the estimated turnaround, GFX Printing (Go4over4.com) may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of GFX Printing (Go4over4.com). Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
27. Privacy Statement
Please click here to view our privacy and security policy
GFX Printing (Go4over4.com) may use your product for samples or advertising purposes.
Our name will appear as "GFX Printing" and/or including "a division of Art a deux, Ltee." on your credit card statement.
30. Billing Penalties
We do not accept checks or cash.
31. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
Our Terms & Conditions for Direct Mail Services.
We offer two EDDM services: Print Only and Full Service.
The EDDM products are printed for delivery to you or for pickup. You may choose the have your products bundled in packs of 50 or 100, pieces or you may choose to have the entire order delivered "loose," i.e., not bundled. If you select Print Only, we do not fulfill any of the USPS requirements for EDDM (whether Retail or Business Mail Entry Unit) products other than the bundling service; you are solely responsible for the setup and delivery of the products to the appropriate United States Postal Service ("USPS") location. We do not select or assist in selecting the postal routes for your EDDM mailing, and we are not responsible for (and do not verify) the layout or setup of your EDDM mailing piece, including, without limitation, the sufficiency and placement of the address and mailing indicia location. Please consult the USPS website for applicable rules and guidelines for proper EDDM processing.
Full Service EDDM provides an interactive map that allows you to select USPS postal routes for your order. This information is provided on an "as is, where is" basis and Go4over4 makes no representation that the information is current or accurate at the time your order is placed. Once you have selected the appropriate routes, you must use the Go4over4 provided template (with pre-set mailing indicia) to create your EDDM mailing piece and to upload the file to Go4over4. If you moved the location of the mailing indicia or address section, please verify that you have complied with USPS rules and guidelines.
Once uploaded, your EDDM order will be printed as received with the number of products needed for delivery. It will be bundled, prepared for mailing and dropped off to the USPS location closest to the Go4over4 production facility that is fulfilling your order. Upon delivery to this USPS location, USPS assumes all responsibility for delivery to your selected postal route(s), and your order is subject to all USPS rules, guidelines and timelines. Any delay, damage or loss occurring after delivery of your order to USPS is the responsibility of the USPS.
When you place your Full Service Order, you can select a "Target in Mailbox Date," which is typically a minimum of twelve (12) business days from the date you place the order. The Target in Mailbox Date is an estimate based on information provided to us by the USPS. Go4over4 does not guarantee that your order will be delivered to your selected postal route(s) by or on a chosen Target in Mailbox Date.
If your order includes time sensitive or dated materials, we recommend that you use the Print Only option, place your order well in advance of the date needed for delivery to the USPS and select a shipping service level that ensures delivery to you by a certain date. If you decide to use the Full Service option for time sensitive or dated material, you are assuming the risk that the materials may not be delivered on time and we recommend selecting a Target in Mailbox Date that is at least 25 days from the date you place your order. A better alternative for time sensitive or dated material may be to use Go4over4's mailing service. Please contact our customer service department for more information.
The Full Service option requires the use of Go4over4's mailing indicia. We provide USPS approved templates, with the mailing indicia and address location pre-loaded, for your download and use. If you move or alter the position of the mailing indicia or address section, however, you are solely responsible for ensuring the new positioning complies with USPS requirements. We will not verify your compliance with USPS requirements when you upload the file to us for processing.
Pre-Payment of USPS Fees
For Full Service Direct Mail, we require a Certified Check in US Funds prior to printing. Please take this additional time into consideration. No credit cards for USPS fees.
Please Note: If the mailing indicia and/or address area does not meet USPS requirements, we do not provide any refunds, whether you choose the Print Only or Full Service option. It is your responsibility to ensure your artwork and any list you provide meets USPS requirements.
Changes to our Terms & Conditions Policy
GFX Printing (Go4over4.com) may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.